Customer Service Representative

Customer Service Representative Leighton Buzzard Salary up to £21,500 depending on experience plus bonus of £3,400 paid annually Full time/Permanent Our client are a market leader in the manufacturing and distribution of construction materials, renewable energy systems, fittings and accessories, combined with market-leading technical support services. They are looking for an enthusiastic individual to join their Customer Service team. It is essential for the successful candidate to have experience of using SAP. Details of the role: " To handle all incoming customer calls effectively each day. These calls will be of a varied nature and will include taking orders, answering questions re: stock availability & delivery date, pricing enquiries and complaint notification. " Process orders by direct order entry onto the Company's computer database. " Create and maintain professional working relationships, in particular ensuring close communication with Field Sales on all account management matters, especially in the area of issuing and recording prices. " Contribute to and maintain all the systems, procedures and practices which support the sales and customer service function. " Carry out such administrative tasks as may be required. " To be proactive in seeking effective ways in which costs savings for the business can be achieved. " Record all customer complaints on the Complaint Notification system in SAP. Investigate, resolve and close to both Customer's and Company's satisfaction, within agreed timescales. " To monitor and evaluate personal performance to enhance individual / team results in line with departmental KPI's and personal development plan, to help the Company to meet its overall turnover and profit targets. This includes evaluating own recorded calls against the Call Standards to ensure an excellent service experience is given to the customer. Essential skills: " Good standard of education (to GCSE level / NVQ Customer Service Level 2). Must include Maths and English Language. " Previous Customer Service experience, preferably within an office environment, by telephone. " Computer literate " Excellent communication skills (interpersonal and by telephone and e-mail) " Numerate and articulate Please apply now if you this is the role for you

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