Customer Service Advisor


Customer Service Advisor

Leighton Buzzard

Full Time Permanent

£18,000 - £20,000 per annum plus benefits

My client is a nationally recognised firm which specialise in the manufacture and distribution of a wide range of products servicing a breadth of construction needs. Working alongside the Leighton Buzzard office, we are pleased to be recruiting for a highly motivated and driven Customer Service Advisor.

Your role will involve the following duties:

" Delivering exceptional customer service in terms of the accurate processing of all transactions within target deadlines.

" Endeavouring to increase the sales of all company products.

" Dealing with sales enquiries by telephone and using the computer system with utmost accuracy.

" Proactive selling.

" Precise recording, monitoring and day to day dealing of all internal and external pricing enquires to increase sales.

" Accurate pricing of all products, answering price queries and raising quotations, quoting and organising delivery times, entering call-offs, processing sample requests, dealing with the One World system, checking orders re price, quantity, discounts etc.

" General duties and providing cover for others in sales team.

" Resolving customer complaints quickly and investigating credit claims, ensuring they are processed speedily.

" Active participation in CI activities, attendance at regular training courses and team meetings.

Skills required:

" Good interpersonal and communication skills - verbal and written.

" Previous background in Customer Service, ideally within in a Manufacturing environment.

" Willing to work flexible hours to meet the demands of the job.

" Working Knowledge of Windows based IT Systems.

" Excellent telephone manner and accurate keyboard skills.

" Flexible and enthusiastic individual able to work under pressure and use own initiative.

This is a fantastic opportunity to develop a career within a growing business and within a role which is fast paced and customer focussed.



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